We are thrilled to announce that MindWorks Consulting has been appointed by American speciality retail chain Batteries Plus to deliver improvements to their eCommerce experience.

The partnership marks MindWorks Consulting’s expansion into the US market since launching in January this year.

Batteries Plus is an American speciality retail chain that sells rechargeable batteries. They are one of the United States largest and fastest growing battery suppliers and sell to millions of consumers each year.

The brand sells rechargeable batteries of varying size and voltage for cars, boats, cameras and various household items. They have 700+ stores throughout the US, as well as an eCommerce site.

MindWorks has been appointed to improve results in the performance of key metrics across the brands website, from CX, through to data and technology.

They will work to improve the eCommerce channel’s strategy, define its role and purpose and propose a roadmap on how to get there.

Derek Detenber, Chief Marketing and Merchandising Officer said “While I had not worked with MindWorks previously, they came highly recommended. In our first meeting, with little knowledge of our business or category of the market, they seemed to truly understand our challenges at a level that seemed like we had worked together for a long time. I was immediately comfortable with how they were going to approach the project and it made the decision quite easy. I am looking forward to working with the MindWorks team and partnering with them to create the best, most intuitive and compelling user experience as we can on our new eCommerce platform”.

Brad Herholdt, CEO/Principal Managing Partner of Mindworks added “We’re so pleased to be appointed as a partner to Batteries Plus. Like MindWorks, they are passionate about pushing the boundaries and putting behaviour at the heart of their organisation. With their breadth of knowledge and expertise, combined with our innovative behavioural and data driven approach, we can’t wait to see how we can help transform their eCommerce platform.”